Worker’s Comp Services
7 days a week 9 a.m. - 9 p.m.
“Healthcare at your doorstep…” since 2004
Time is valuable to everyone. Our goal is to provide our Worker’s Comp. patients with a fast registration through Door 2. It will be helpful if patients have their employer pre-authorize the visit and verify benefits with our staff. It is the patient’s responsibility to bring proper billing information, if not Pre-authorized by the employer.
“HEALTHCARE AT YOUR DOORSTEP”
It is the mission of First Stop Urgent Care Center to provide quality, economical and innovative delivery of healthcare to our patients. Our goal is to be efficient, friendly and effective while serving the needs of our local community.
Founded in 2004, First Stop has grown to be a leader of urgent care in our area. Our services are comprehensive and we want to provide “one stop” service for the needs of our patients. We strive to provide “one stop” service for treating our patients, offering the most technologically advanced treatment methods for meeting your heathcare needs.
We can provide urgent care “faster and cheaper”!
Policy on Patient Rights and Responsibilities
Patients have the right to receive accurate, easily understood information and may require help in making informed healthcare decisions with regard to health plans, professionals, and facilities.
Choice of Providers and Plans
Patients have the right to a choice of healthcare providers that is sufficient to ensure access to appropriate high quality healthcare.
Participation in Treatment Decisions
Patients have the right and responsibility to fully participate in all decisions related to their healthcare. Patients who are unable to fully participate in treatment decisions have the right to be represented by parents, guardians, family members, or other representatives.
Respect and Nondiscrimination
Patients have the right to considerate, respectful care from all members of the healthcare system at all times. An environment of mutual respect is essential for maintaining a quality healthcare system.
Confidentiality of Health Information
Patients have the right to talk privately with healthcare providers and to have your healthcare information protected. You also have the right to read and copy your own medical record. You have the right to ask your doctor to change your record if it is not correct, relevant, or complete.
Complaints and Appeals
Patients have the right to a fair, fast, and objective review of any complaint you have against your health plan, doctor, or other healthcare personnel. This includes complaints about waiting times, hours of operation, the actions of healthcare personnel, and the adequacy of facilities.
In a healthcare system that protects patient’s rights, it is reasonable to expect and encourage patients to assume reasonable responsibilities. Greater individual involvement by patients in their care increases the likelihood of achieving the best outcomes and helps support a quality improvement, cost-conscious environment.
Q1: How long will it take for me to be seen?
A1: Visits are based on first-come first served. Normally, wait time is usually less than 10-15 minutes for triage care, and total visit times average about 45 minutes.
Q2: What insurances does First Stop Urgent Care accept?
A2: We accept most insurance plans. We routinely verify benefits and can let you know if your carrier will approve your visit. We continue to grow our network participation and plan relationships.
Q3: I just saw the physician at the Urgent Care and he said he would call in the prescriptions. How long before I can pick up the prescriptions?
A3: The pharmacy should receive them within 20-30 minutes from the time the physician submits it electronically. Your prescription will be sent directly to your pharmacy (e-prescribe). Most all of our prescriptions are sent online.
Q4: If I don’t feel better after my visit and would like to refill my prescription, does the doctor call in another prescription?
A4: NO, if you are not feeling any better after completing the prescription regimen, the doctor will see you and re-evaluate your condition.
Q5: Can I get my test results by just calling First Stop Urgent Care?
A5: NO, the physician will want to discuss the test results with the patient face-to-face. The reason for this is to provide the best care and communication with your primary care physician.
Q6: Does First Stop perform school/sports physicals and would I need to schedule an appointment?
A6: Yes, First Stop Urgent Care offers several types of physicals, such as school, sports, DOT, and immigration. School or sports physicals cost $65 and the patient does not need to schedule an appointment. These types of physical examinations are usually not paid by your insurance so the payment is due at the time of service.
Q7: If I’m injured at work and need to come to First Stop Urgent Care, what do I need to bring from my employer?
A7: Talk to your Human Resource Department and they will tell you the process your company requires. First Stop Urgent Care will verify information with your HR Department and work within their designated process.
Q8: Can I pick up my MRI/XRAY/CT (cds/films) to take to my specialist?
A8: Yes, but we need advance notice of 24 - 48 hours to process your request. You will be asked to sign a medical release at the time you pick them up. The first copy is provided at no charge to you.
Q9: Does First Stop Urgent Care perform lab tests with orders from “outside” physicians?
A9: Yes, a signed physician order is required to process any exam.
Q10: Does First Stop Urgent Care perform X-ray/CT/MRI services for “outside” physician offices?
A10: Yes, if we have a signed order, First Stop Urgent Care can perform exams and fax the results over to the ordering physician. We should have the final report within 24 hours.
Q11: Does First Stop Urgent Care give flu shots or pneumonia shots?
A11: Yes, during flu season we do give the shots. Patients are required to see the physician prior to receiving the vaccination.
Q12: What are your hours of operation?
A12: First Stop Urgent Care is open every day of the year from 9 a.m. to 9 p.m.
I have been satisfied the whole time I've been coming to First Stop for treatment.— N. J. Bell
Very friendly and courteous. Made me feel real comfortable.— D. Pate
Our Main Office
1006 New Moody Lane
LaGrange, Kentucky 40031
View First Stop Urgent Care in a larger map
Fifth Location Now Open
First Stop WellWorks
311 E. Clifty Drive
Madison, IN 47250
Hours of Operation 9 am to 9 pm 7 days per week 365 per year
For comments or employment opportunities, please contact us:
9:00 A.M. TO 9:00 P.M.
365 Days a Year
Walk-ins or scheduled appointments
24 hour or less turnaround for results